When I walked into the electronics store all I wanted was a smooth transaction to buy a TV for my new apartment. I picked out a model I liked paid for it and was told to wait while the staff retrieved it from the stockroom.
After 30 minutes of waiting a staff member came back and informed me they couldn’t find the model I had paid for. Instead they offered me a cheaper TV with fewer features as a replacement.
I politely declined and requested a refund since I wasn’t interested in settling for a lower-quality product. That’s when the situation escalated. The manager came out and accused me of attempting to scam them claiming I had actually paid for the cheaper model and was now trying to get an upgrade for free.
I was shocked and immediately showed my receipt which clearly indicated the model I had purchased. Despite this the manager continued to imply I was being dishonest.
As the argument dragged on I grew increasingly frustrated. I raised my voice insisting they refund my money which only seemed to make things worse. The manager called over a security guard adding a layer of humiliation to an already stressful encounter. Despite the embarrassment I held firm repeating that I simply wanted my money back for the product they couldn’t provide.
After what felt like an eternity of back-and-forth they finally processed my refund but not before the manager loudly declared “We don’t need customers like you.” That comment stung adding insult to injury after the ordeal they had put me through.
I’ve been questioning if I went too far by raising my voice but in hindsight I feel I was cornered. All I wanted was what I paid for or my money back not to be accused of something I didn’t do.
Muchas gracias. ?Como puedo iniciar sesion?
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